Our products are made available on both our online and ​offline​ store​s​

Payment method

Credit Card or PayPal.
Visa, Master Card, American Express.

Shipping ​Rates and Duties​

Free shipping for order over €100 or $115
We ship from a HIKIBRAND store near your location.

Economic shipping: ePacket 6-10 days. Up to 2kg.

Express shipping: EMS or DHL depending to destination. 3-6 days.
Local shipping (if possible): local mail 1-3 days.


Note: Due to the Coronavirus, long delays may occur
Some post temporarily suspended international mail to more than 120 Countries, therefore ePacket service will not be available to some destinations.

We do not cover taxes or duties that may apply in your own country. 
(Please check with your local customs office.)

Gift Wrapping

Free gift wrapping EUR 4.00, USD 4.50) gift boxes, are available from february 2021.
Please follow the link:


Period of delivery

Your order will be shipped within 5 business days from a HIKIBRAND store near you.
Delays may occur in cases of the flood of orders or our consecutive holidays.
International Shipping: 5-10 Business Days by EMS.
Depending on package size and destination we may use other courier. (UPS, DHL, DPD)


Cancel, Return or
Exchange of products

Once you completed a perches we do not accept any exchanges or cancellations.
Refund or exchange is accepted only in the case of a defective item or if the wrong item was send by mistake. In such cases, please send us a photo of the damaged item and contact us within seven (7) days from receiving the products. In this case we will bear shipping fees. Please note that we will not accept any item back after the seven (7) days period.

Product Availability

Products are made available on both our online & ​off line​ store​s.​ It is unlikely but may happen that the item you ordered will not be available. Products​ may not be available in the case of ordering​ a​ big quantity from the same item​.​ ​I​n ​this​ case​s​ we will contact you by​ E-mail and schedule a later delivery date.

Contact information

Shop​ ​Name:​ ​HIKI-AN
Company Name:​ ​HIKIBRAND
Address: International Sales Office Netherlands (7121AM-11-NL)